Privacy Policy

iGig respects your privacy and handles personal information with care. This page explains what we collect, why we collect it, and how we use it when you browse the site, create an account, book services, or contact support.

1. Information We Collect

We may collect information you provide directly, including your name, email address, phone number, company details, profile details, billing information, uploaded files, messages, and support requests. We may also collect basic technical information such as IP address, browser type, device information, and pages visited.

2. How We Use Information

We use information to operate the marketplace, create and manage accounts, process orders, share project details between clients and talent, issue invoices, respond to support requests, improve performance, and protect the platform against abuse or fraud.

3. Marketplace Communication

When you place an order, request a quote, or message through the platform, the relevant details may be shared with the other party involved in that workflow so the work can be delivered properly. Administrators may also access this information when resolving disputes, support requests, payment reviews, or policy issues.

4. Payments and Billing

Payment details may be processed through third-party payment providers where applicable. iGig may store transaction records, invoice data, and payment status information needed for accounting, support, reconciliation, and reporting.

5. Cookies and Analytics

We may use cookies or similar technologies to keep you signed in, remember preferences, improve usability, and understand how visitors use the site. You can manage cookies through your browser settings, but some features may not work correctly if they are disabled.

6. Data Retention

We keep information for as long as it is reasonably needed to operate the platform, maintain records, resolve disputes, comply with legal obligations, and support security or fraud review processes.

7. Security

We take practical steps to protect user information, but no online platform can guarantee absolute security. Users should also protect their passwords, devices, and account access carefully.

8. Your Choices

You may update account details through the platform where available. If you need help with account data, support requests, or profile changes, contact the iGig team directly.

9. Contact

If you have questions about privacy or data handling on iGig, contact hello@igig.co.ke.